Cancellation & Refund Policy
Cemaya believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on cemaya.com?

If unfortunately you have to cancel an order, but please do so within 24 hours of placing the order.

For outright cancellations by you:

  • If you cancel your order before your product has shipped, we will refund the entire amount.

 If the cancellation is after your product has shipped:

  • If you have received the product, it will be eligible only for replacement, only if there is a defect found in the product.
 Refund Policy:
  • Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
Return Policy:
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9100850770 or email us at hello@cemaya.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.


Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

  • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, originally included with the product at the time of delivery;
  • Any product from which the tag or SKU has been removed from its original packaging.